Shipping and Delivery

Domestic Delivery

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Packages will be sent via Pgeon Delivery / Poslaju courier services. Orders are processed in batches starting on the next working day. 

Days to ship may vary, from the next day to several days after, depending on volume of orders received. Please be advised that orders placed during sales or peak season may take longer processing time. Urgent orders are strongly discouraged. 

Days for parcels to arrive also vary on your place of domicile. Deliveries to Klang Valley and Peninsular Malaysia normally take 2-3 business days; while East Malaysia may take 4-5 business days. This depends 100% on the courier service employed. 

Orders placed through website cannot be self-picked up. 

Postage fee depends on parcel's weight.

Postage fees for domestic delivery are as below: 

West Malaysia

• RM9 for items below 1 kg

• RM13 for items above 1 kg - 2 kg

• Additional RM5 per following kilograms

Sabah, Sarawak & Labuan

• RM16 for items below 1 kg

• RM18 for items above 1 kg - 2 kg

• Additional RM10 per following kilograms

 

International Delivery

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Delivery to Singapore will be made using Aramax services.

Postage fee is as follows:

• RM40 for the first kilogram

• Additional RM10 per following kilograms

International orders to other countries will be delivered via EMS Pos Malaysia, unless noted otherwise. Pos Laju International postage fee and LR service charge are applied.

When shipping overseas, customs can delay packages by up to 4 weeks. This doesn't happen often, but it can happen. Kindly expect any possibility of lateness as we are not in control of such delays in parcel movement. 

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Further communications
All further communications regarding your order shall be communicated via registered email address.
- For order cancelation, please contact us within 24 hours after order being placed.
- Returns are accepted depending on the circumstances, kindly contact us for further communications